Frequently Asked Questions

If the following questions and answers about our app doesn’t address your query
then please contact us at
support@moneygo.com.tw
Customer service: 02-25770158 (13:00~21:00)

Problems for Using MoneyGo App

I don't receive SMS verification code, what should I do?

SMS verification code should be received under 5 mins after your phone no submission. If you still don't receive SMS after 5 mins, please contact customer service

How long does it take for verification process to complete?

It takes around 1-3 working days for us to verify your ARC document

Can I pay in every mini markets across Taiwan?

Currently we work with Family Mart, Hi-Life, OK Mart and 7-11, so you can pay in either of those.

How much is the max amount for each transfer?

Max amount for each transfer is NTD$19,800

How if I forgot password?

Click on forgot password, fill in your ARC no and phone no, and you will receive a code to reset your password. Fill in the code and you can now reset your password

What is referral code?

Please refer to bonus page for the newest bonus promotion

How long does the exchange rate update itself?

Exchange rate will update one or twice a day

After we create transfer order, how much time do we have to pay before it expires?

After you create transfer order, you have 15 mins to pay at mini market before it expires

How many recipient's data we can add?

You can add up to 5 recipients

How long does it take for the money to arrive after we pay?

Transfer will take one working day to process. If it is weekend or holidays in Indonesia / Taiwan, then transfer will be process after the holiday has ended.

Problems for MoneyGO App KYC

KYC verification is unsuccessful, what can I do?

Refer to the error note, and revise as instructed.